Refund policy

We want you to love your Glazetta purchase. If something isn't right, here's how it works:

• Return window: 14 days from the delivery date
• How to request a refund: Email us at [your support email] with your order number and a brief description of the issue
• No return shipping required: Once approved, we'll process your refund — no need to send the item back
• Refund timing: Refunds are processed within 5–7 business days to your original payment method
• Damaged or defective items: Include a photo when you email us so we can resolve it quickly

I also simplified the FAQ's damage-related answer to match:

My item arrived damaged — what do I do?
Email us with your order number and a photo of the damage. We'll send a refund or replacement — no need to return the item.